Question 1

What is GradeMyClose?

Accepted Answer

GradeMyClose is an AI-powered sales call grading tool. You upload a call recording or paste a transcript, and in 60 seconds you get a full scorecard with scores across 7 categories, the exact moments you lost the prospect, your talk-to-listen ratio, and word-for-word scripts to fix your weak spots.

Question 2

Is GradeMyClose free?

Accepted Answer

Yes. The free plan gives you 3 graded calls per week. No credit card required. Pro starts at $2.99/day for unlimited calls with full AI coaching, all 7 scoring categories, and Slack integration.

Question 3

What file formats are supported?

Accepted Answer

Audio: MP3, WAV, M4A, WEBM. Text: TXT, VTT, SRT. You can also paste a transcript directly from any call recording tool like Fathom, Gong, Zoom, or Fireflies.

Question 4

How does it grade my sales call?

Accepted Answer

The AI reads your full transcript and scores 7 categories — each one with specific quotes from your call so you see exactly what happened and why. For closing calls: Opening & Frame Control, Discovery & Pain, Presentation & Bridge, Objection Handling, Closing & Urgency, Tonality & Frame, and Talk-to-Listen Ratio.

Question 5

Does it work for setters and closers?

Accepted Answer

Yes. It auto-detects whether your call is a setting call, closing call, or follow-up and applies different scoring criteria for each. Setting calls are scored on pattern interrupt, qualifying, pain agitation, pitch to book, resistance handling, tonality, and talk ratio.

Question 6

What is a good score on GradeMyClose?

Accepted Answer

90+ is exceptional and rare. 75-89 is a strong call. 60-74 is average — most calls land here. Below 60 means significant issues. The point is to see exactly what to fix and track improvement over time.

Question 7

How do I improve my close rate?

Accepted Answer

Upload your last 5 calls to GradeMyClose, look at the patterns in your scores, and focus on fixing the lowest category first. Each graded call gives you "What you said" vs "What you should say" with word-for-word scripts. Most reps see improvement within 2 weeks of consistent review.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. No contracts. Cancel from your Settings page in under a minute. Your account reverts to the free plan and all your past scorecards are preserved.

Question 9

Is my call data private?

Accepted Answer

Yes. Every call is private to your account by default. Calls are stored in encrypted cloud storage. You can share individual scorecards via link if you choose. We don't sell your data or use your calls for anything beyond providing the service.

Question 10

How much should I talk on a sales call?

Accepted Answer

For closing calls, aim for 35-40% talking. For setting calls, 40-45%. If you're over 50%, you're almost certainly pitching too early and not asking enough questions. GradeMyClose calculates your exact ratio and scores it on every call.

Grade your sales callright now.

Grade your sales call
right now.